Frequently Asked Questions
General Inquiries
Is BalmScent.com a registered business?
Yes! BalmScent is a legally registered business.
We are officially registered as BalmScent LLC, filed in the state of New York in February 2025.
For any legal inquiries, you can reach us via email at [email protected] or by phone at +1 (800) 732-2562.
Legal documents, including mail, subpoenas, summons, or other official paperwork, can be sent to:
BALMSCENT LLC
505 Ellicott St
Suite 314
Buffalo, NY 14203
United States
+1 (800) 732-2562
You can contact us if you need further assistance.
What is BalmScent.com?
BalmScent.com is your go-to online fragrance store, offering a wide selection of genuine brand-name perfumes and colognes at unbeatable prices. As a dedicated fragrance retailer, we source our products directly from reputable suppliers, allowing us to provide high-quality scents at competitive rates. Founded in 2025, BalmScent.com is proudly based in New York, delivering an exceptional shopping experience to fragrance lovers everywhere.
At BalmScent.com, our mission is to build lasting relationships with our customers by ensuring trust, satisfaction, and outstanding service. We believe in providing not only premium products but also a seamless shopping experience that keeps customers coming back. Whether you have questions about a product, need assistance with an order, or require fragrance recommendations, our team is always ready to help. You can reach us anytime via email at [email protected], by phone at +1 (800) 732-2562 or through our Contact Us form.
For more information about us, click here.
Is BalmScent.com a legitimate business?
Yes, BalmScent is a trustworthy business committed to making designer and niche fragrances more accessible and affordable. We keep our prices competitive by operating with minimal margins. Stay connected with us on TikTok and YouTube for fragrance content, follow us on Facebook, Instagram and X for updates, and subscribe to our newsletter for exclusive deals and offers.
How can I make a purchase from BalmScent?
You can purchase fragrances from BalmScent directly on our website at www.BalmScent.com, where we offer a wide selection of 100% authentic fragrances. Simply browse our collection, choose your desired product, select the size and box type, and add it to your cart. Once you've added all your items, proceed to checkout by entering the required information, selecting your preferred shipping method, and applying any available promotional codes before placing your order. Once your order is confirmed, we will process it and ship it within 1 to 3 business days.
BalmScent.com is your go-to for premium fragrances at unbeatable prices. Explore a curated collection for men, women, and all. Luxury scents shouldn't break the bank, elevate your fragrance game with high-quality perfumes that make a lasting impression.
What payment options are available on checkout?
BalmScent.com offers a variety of payment options for a seamless checkout experience. We accept major credit and debit cards, including American Express, Discover, Mastercard, and Visa.
We also support digital wallets such as Apple Pay, CashApp Pay, Google Pay, Link, PayPal, and Venmo. For flexible payment options, you can checkout with buy now, pay later services like Affirm, Afterpay, Klarna, and PayPal Pay Later.
Shop with ease and convenience at BalmScent!
Will sales tax be applied to my order?
Yes, unfortunately sales tax may apply to your order. Since BalmScent is registered and based in New York, we are legally required to collect sales tax on all online transactions within the state. For orders shipped outside of New York, sales tax will be applied based on your state's regulations. If you live in a state that does not charge sales tax, such as Alaska, Delaware, Montana, New Hampshire, or Oregon, you won't be required to pay sales tax at checkout. If you have any questions, feel free to reach out to us!
How can I contact BalmScent?
You can reach us anytime by phone during business hours at +1 (800) 732-2562!
Contact us via email at [email protected] or call our toll-free number at +1 (800) 732-2562. You can also use our online contact form.
Additionally, we're always available on social media, including Facebook, Instagram, TikTok, X, and YouTube. You can find our social media links in the footer of any page on our website.
Let us know how we can assist you!
Cancellations and Returns
Can I cancel or change my order?
Order cancellations are possible before shipment.
If you need to cancel your order, please contact us before it has been shipped. You can reach us via email at [email protected], or through our online contact form.
Once your order has been shipped, cancellations will be processed as a return in accordance with our return policy. We encourage you to review our policy for full details on how returns are handled after shipment.
Our team is committed to providing prompt and efficient service to meet your needs. Let us know how we can assist you!
What is BalmScent.com's return policy?
You can find our return policy at www.BalmScent.com/returns. It is also accessible through the navigation bar on our website and in the footer of every page for your convenience.
How would I get a return lable?
Need assistance with a return? Contact us via email at [email protected] or by phone at +1 (800) 732-2562, and be sure to provide your order number along with your inquiry. You can also reach us through our online contact form.
Our team will confirm your estimated refund and provide you with a return label to make the process as smooth as possible. Let us know how we can assist you!
Can I return an item if it is not in its original form?
If the product seal has been broken or the item has been used, a minimum 15% restocking fee will be deducted from your refund if you choose to receive it in your original form of payment, as outlined in our return policy. For your convenience, we can provide a prepaid return label. Once we receive and inspect your return, we will process your refund based on your selected payment method. Please allow up to three business days for the refund to be completed after we receive the returned item. Your satisfaction is our priority, and we aim to make the return and refund process as smooth and transparent as possible.
Shipping Information
I placed an order with BalmScent.com, where is it?
When you place an order on BalmScent.com, you will receive an order confirmation email. This means your order is being processed and prepared for shipment.
Once your item has shipped, or as soon as a tracking number is available, you will receive another email notifying you that your order is on the way. This email will include your tracking number, allowing you to monitor your package's journey.
Simply use the tracking number provided in the order fulfillment email to stay updated on your delivery. If you have any questions, feel free to reach out to us!
When will my order be processed?
Our standard order processing time is one to two business days. However, during peak periods, such as holiday sales, processing may take up to three business days. Please note that we do not ship orders on weekends or national holidays. Any orders placed after 4 PM on a Friday will be processed and shipped on the following Monday.
We are dedicated to ensuring timely delivery and appreciate your patience during high-demand periods. Our priority is to provide excellent service while efficiently managing increased order volumes. Thank you for your support and understanding.
What should I do if my tracking shows that my order was delivered, but I can't find it?
If you experience a delivery issue, we strongly recommend first checking with your local FedEx, UPS, or USPS office to determine the cause.
If you suspect your package was stolen or delivered to the wrong location, we are here to assist you with filing an insurance claim. For cases of porch piracy, where tracking shows delivery, but the buyer claims otherwise, proof of theft is required to proceed with a claim. If proof is unavailable, the buyer must file a police report documenting the theft before a claim or refund can be processed.
Please note: If neither proof of theft nor a police report is provided, BALMSCENT LLC cannot be held liable for the loss. This policy ensures fair handling of genuine cases while maintaining integrity in our processes. For further assistance, feel free to contact us.
About our Scents
Are these fragrances authentic?
We are committed to ensuring quality and trust. At BalmScent.com, we prioritize quality and authenticity above all else. We carefully source our products exclusively from highly reputable distributors within the industry, ensuring that every item meets our high standards. Your trust is our top priority, and we remain dedicated to delivering only the best with every purchase.
What Are Designer Fragrances?
Designer fragrances are perfumes created by well-known fashion houses and luxury brands, often as part of their broader product lines. These scents are produced on a larger scale and are widely available in department stores, beauty retailers, and online shops. While they are crafted with quality ingredients, designer fragrances are typically designed to appeal to a broad audience, featuring more universally appealing scent profiles. Their accessibility and brand recognition make them a popular choice for those looking for stylish, high-quality fragrances at a more affordable price than niche alternatives.
What Are Niche Fragrances?
Niche fragrances are carefully crafted by brands that specialize exclusively in perfumery, distinguishing them from mass-market scents created by fashion or commercial brands. These fragrances are produced in limited quantities, focusing on originality, high-quality ingredients, and artistic expression. Unlike mainstream perfumes, niche fragrances are rarely found in large retail chains and are typically available through specialized boutiques or select online retailers. Their exclusivity makes them highly sought after, offering a unique and luxurious experience for those who appreciate distinctive, expertly crafted scents.
What is a tester box?
Tester boxes are demonstration units typically used at department store counters. They are available at a slightly lower cost than standard retail bottles and may come in alternative packaging, such as plain white boxes. Some testers may also arrive without a cap. The exact condition of each tester box is clearly detailed on its product page. If presentation is important to you or if you're purchasing a gift, we highly recommend selecting the regular retail box. This ensures you receive the complete, standard packaging for a polished and presentable product.