Privacy Policy

BALMSCENT PRIVACY STATEMENT

Effective Date: Monday, February 10, 2025

1. Introduction

Welcome to BalmScent. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit balmscent.com (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you visit our Site or make a purchase, we collect certain personal information to process your order and enhance your shopping experience. This includes:

Personal Information: First name, last name, email address, shipping and billing address, and billing information.
Payment Information: We collect payment method details (e.g., credit/debit card, PayPal, etc.), but we do not store sensitive payment information such as card numbers, expiration dates, or CVV codes. Payment transactions are securely processed by third-party providers.
Technical Information: IP address, browser type, operating system, and device information to help us improve our website.
Cookies & Tracking Data: We use cookies to remember your visits, analyze how our site is being used, track product popularity, and save you time by storing certain information for future orders.

3. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders.
To provide customer support and respond to inquiries.
To personalize and enhance your shopping experience.
To analyze website usage and improve our services.
To send marketing emails with your consent (you can opt out at any time).
To prevent fraudulent transactions and enhance security.

4. Consent

By providing us with personal information to complete a transaction, verify your payment method, place an order, or arrange for delivery, you consent to our collection and use of that information for the stated purpose.

If we request information for marketing purposes, we will ask for your explicit consent.
You may withdraw your consent at any time by contacting us at [email protected].

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information if:

It is required by law.
You violate our Terms of Service.
It is necessary to complete your transaction through third-party service providers (e.g., payment processors, shipping companies).

6. Data Storage & Security

Your data is stored securely on our servers and protected using industry-standard security measures.

We do not store sensitive payment details. Payments are securely processed by third-party providers.
We implement SSL encryption and other security measures to prevent unauthorized access.
While we follow strict security protocols, no online transmission or electronic storage method is 100% secure.

7. SMS Messaging And Communications

By providing your phone number to BalmScent, you consent to receive automated and non-automated text messages from us. These messages may include, but are not limited to:

Order confirmations, shipping updates, and delivery notifications
Appointment and event reminders
Customer service responses and support updates
Account and service alerts

8. How to Opt In

Customers can opt in to receive SMS messages by voluntarily providing their phone number when placing an order or contacting support and explicitly agreeing to receive text messages by checking the provided opt-in box.

9. How to Opt Out

You can opt out of receiving text messages at any time by:

Replying "STOP" to any received message
Contacting us at [email protected] with the subject line Unsubscribe from SMS
Adjusting your communication preferences in your account settings (if applicable)

Once you opt out, you will no longer receive automated text messages from us unless you choose to re-enroll. Please allow a short processing time for your opt-out request to take effect.

10. Message Frequency And Charges

Message frequency may vary based on customer interactions and service needs. Standard message and data rates may apply depending on your mobile carrier. BalmScent is not responsible for any SMS or data charges incurred by your carrier.

11. Your Rights

You have the right to:

Request access to the data we store related to your SMS interactions
Request modifications or deletion of your phone number from our records
File a complaint if you believe your SMS data has been mishandled

For any concerns regarding SMS communications, contact us at [email protected].

12. Third-Party Services

Some third-party services, such as payment gateways and shipping providers, may collect and use your information to process transactions.

These third parties have their own privacy policies governing how they handle your data.
If you proceed with a transaction involving a third-party service, your information may be subject to laws of the jurisdiction where the provider is located.
Once you leave our Site or are redirected to a third-party platform, this Privacy Policy no longer applies.

External Links: Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

13. Cookies & Tracking Technologies

Cookies help us improve user experience by:

Remembering your preferences and login details.
Analyzing site traffic and usage patterns.
Showing personalized product recommendations.

You can control cookie settings in your browser. However, disabling cookies may affect the functionality of our Site.

14. Age of Consent

By using BalmScent.com, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you confirm that you have permission from a parent or legal guardian to use our Site.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the updated date will be indicated.

If significant changes are made, we will notify users via email or a notice on our Site.
Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: Click here to reach us

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.